Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the online gaming services offered under the brand Quatro Casino via the website https://quatrobet-ca.com ("Website"). By accessing or using the Website and any related services (collectively, the "Services"), you agree to be bound by these Terms. If you do not agree, you must not use the Services. These Terms are effective as of 1 January 2026 and remain in force until replaced or updated in accordance with the "Changes to Terms" section below.

Definitions

For the purposes of these Terms, the following definitions apply:

• Operator: Fresh Horizons Ltd and/or Apollo Entertainment Ltd, as applicable to your place of residence, each acting as the licensed operator of Quatro Casino via quatrobet-ca.com, together with their parents, subsidiaries, affiliates, directors, officers, employees, and agents.
• Website: The online platform available at https://quatrobet-ca.com and any subdomains or mobile versions used to provide the Services.
• Services: All remote gambling and related services provided by the Operator through the Website, including casino games, promotions, account facilities, customer support, and associated functionality.
• User or Player or you: Any natural person who accesses the Website and/or registers an account to use the Services.
• Account: A registered user account opened and maintained by a Player with the Operator for the purpose of participating in the Services.
• Bet or Stake: The amount of real money or, where explicitly allowed, bonus funds that you risk on a particular game round or event offered on the Website.
• Wager: The act of placing a Bet on any game or event offered on the Website, as well as the aggregate amount staked for the purposes of fulfilling wagering requirements.
• Bonus: Any promotional value credited by the Operator, including bonus funds, free spins, loyalty rewards, cashback, or similar incentives, subject to specific bonus terms and wagering requirements.
• Game(s): Any casino game, slot, table game, live dealer game, or other gambling product made available on the Website.
• KYC (Know Your Customer): The identity verification and due diligence processes the Operator is required to undertake, including the collection and verification of documents and information about Players.
• Real Money Balance: The portion of your Account balance consisting of funds you have deposited and any winnings derived from such deposits, net of withdrawals.
• Bonus Balance: The portion of your Account balance consisting of Bonuses and any winnings derived from such Bonuses that are still subject to wagering or other conditions.
• Applicable Law: All laws, regulations, licensing conditions, and regulatory guidance applicable to the Operator and your use of the Services in your province/territory of residence within Canada.
• Ontario Player: A Player who is physically located in Ontario and is registered with Quatro Casino in Ontario under the licence of Apollo Entertainment Ltd issued by the Alcohol and Gaming Commission of Ontario.
• Non-Ontario Canadian Player: A Player residing in Canada but outside Ontario who uses the Services provided under the Kahnawake Gaming Commission licence held by Fresh Horizons Ltd.
• Dispute: Any complaint, claim, or disagreement between you and the Operator arising out of or in connection with the Services, your Account, or these Terms.
• RNG: Random Number Generator technology used to determine game outcomes.

Account Registration

Eligibility and Age Requirements

• Minimum age: You must be at least 18 years of age to register and use the Services. However, if the legal gambling age in your province or territory is higher than 18, you must meet that higher age requirement. It is your responsibility to ensure that online gambling is legal in your jurisdiction and that you are of lawful age to participate.
• Residency: The Services on quatrobet-ca.com are intended for Canadian residents only. Access from prohibited jurisdictions may be restricted. Ontario Players are served under the Ontario licence of Apollo Entertainment Ltd; Non-Ontario Canadian Players are served under the Kahnawake Gaming Commission licence of Fresh Horizons Ltd.
• One account rule: You may hold only one Account with Quatro Casino on quatrobet-ca.com. Multiple accounts, shared accounts, or accounts opened on behalf of third parties are strictly prohibited.

Account Creation Process

• Registration: To create an Account, you must complete the online registration form, providing at least your full legal name, date of birth, residential address, email address, phone number (where requested), and any other information requested by the Operator.
• Email verification: You may be required to verify your email address by clicking a confirmation link sent to the address you provided. The Operator may suspend or restrict your Account until verification is completed.
• KYC verification: In accordance with Applicable Law and licensing conditions (including those of the Kahnawake Gaming Commission and the Alcohol and Gaming Commission of Ontario), the Operator may require you to provide KYC documents, including, but not limited to:
  • Proof of identity (e.g., passport, driver's licence, government-issued ID);
  • Proof of address (e.g., utility bill, bank statement);
  • Proof of payment method ownership (e.g., copy of card, bank statement, e-wallet screenshot);
  • Additional information or documentation necessary to confirm source of funds or source of wealth, where required by law.
• Verification timelines: The Operator endeavours to complete KYC checks promptly, generally within a reasonable period after receipt of complete documentation. During verification, withdrawal requests may be delayed or suspended.

User Obligations and Account Security

• Accuracy of information: You must ensure that all information you provide during registration and throughout the life of your Account is accurate, complete, and up to date. You must promptly update any changes to your details.
• Password and access: You are responsible for maintaining the confidentiality of your login credentials and for restricting access to your Account and devices. Any activity conducted under your username and password will be deemed to have been carried out by you.
• Prohibited use: You may not:
  • Open an Account or use the Services on behalf of another person;
  • Allow any third party to access or use your Account;
  • Use the Services for commercial, fraudulent, or unlawful purposes, including money laundering or terrorist financing;
  • Use payment methods or funds that do not lawfully belong to you.
• Verification and suspension: The Operator may suspend or close your Account, withhold payouts, or void bets if:
  • Any information you provide is false, misleading, or incomplete; or
  • You fail to comply with KYC requests; or
  • There are reasonable grounds to suspect fraud, collusion, misuse, or violation of these Terms or Applicable Law.

Betting & Gameplay Rules

General Rules of Play

• Game rules: All bets and game rounds are governed by the specific rules of each Game as presented on the Website, including paytables, help files, and any Game-specific notices. By placing a Bet, you accept the Game rules.
• RNG and fairness: For non-live Games, outcomes are determined by certified Random Number Generator technology. The Operator's group is subject to third-party testing and certification, including eCOGRA auditing of payout percentages (e.g., eCOGRA Payout Percentage Report for Apollo Entertainment Ltd, 2023, showing an aggregate RTP of approximately 96.14%).
• Live dealer Games: Outcomes in live casino Games are determined by real-time physical processes (e.g., cards, roulette wheel) rather than the RNG. Live dealer Games may be provided by third-party studios under their own regulatory approvals, in addition to the Operator's licences.

Placing Bets and Limits

• Minimum and maximum stakes: Each Game or table has clearly displayed minimum and maximum Bet limits. You may only place Bets within the limits applicable at the time the Bet is accepted.
• Bet acceptance: A Bet is deemed accepted once it is confirmed by the relevant Game server and appears in your transaction history or game log. If a Bet is not accepted due to a technical error, insufficient funds, or other system rejection, it will be treated as void and any stake will not be deducted, or will be refunded.
• Balance availability: You may place a Bet only if your Real Money Balance and, where permitted, Bonus Balance are sufficient to cover the full amount of the Bet and any associated fees.
• Currency: All amounts on the Website for Canadian Players are generally denominated in Canadian dollars (CAD), unless otherwise explicitly stated.

Cancellation and Modification of Bets

• Player-initiated changes: Once confirmed by the Game server, Bets cannot usually be cancelled or modified by you. It is your responsibility to check that all Bet details are correct before final confirmation.
• Operator-initiated voiding: The Operator reserves the right to void or adjust Bets where:
  • There is a clear error in odds, paytables, game configuration, or displayed information;
  • A Game malfunction or system failure occurs (see "Limitation of Liability");
  • There is evidence of collusion, fraud, exploitation of bugs, or irregular play patterns breaching these Terms.
  In such cases, the usual remedy is to void the Bet and return the stake to your Account or to restore your Account to the position it would have been in but for the error.

Conduct in Live Casino and Chats

• Respectful behaviour: You must behave respectfully toward other Players, live dealers, and staff at all times, including in any chat functions. The following conduct is strictly prohibited:
  • Use of abusive, threatening, racist, sexist, obscene, or otherwise offensive language;
  • Harassment, bullying, or targeting of individuals or groups;
  • Promoting illegal activities or sharing offensive content.
• No advertising or solicitation: You may not use chat features to advertise other websites, products, or services, to solicit funds, or to promote competing gambling operators.
• No collusion or unfair advantage: You must not collude with other Players, use automated tools (bots), or employ any strategy designed to obtain an unfair advantage or manipulate outcomes. The Operator may monitor gameplay for evidence of collusion or abuse.
• Sanctions: Violation of these conduct rules may result in chat suspension, temporary Account suspension, voided Bets, forfeiture of Bonuses or winnings, and/or permanent Account closure, at the Operator's reasonable discretion and subject to Applicable Law.

Bonus Terms

Bonus Activation and Eligibility

• Promotional offers: From time to time, Quatro Casino may offer welcome bonuses, deposit bonuses, free spins, loyalty rewards, cashback, and other promotions via quatrobet-ca.com. Each Bonus is subject to these Terms and any additional specific bonus terms published with the offer ("Bonus Rules").
• Eligibility: Bonus eligibility may depend on:
  • Your province/territory of residence (Ontario vs. rest of Canada);
  • Your Account status (e.g., new Player, VIP tier, previous bonus usage);
  • Compliance with any minimum deposit requirement or bonus code input.
• Bonus crediting: Bonuses will be credited to your Bonus Balance once all activation conditions are satisfied (e.g., qualifying deposit, opt-in). The Operator may require confirmation by email or within your Account to activate certain promotions.

Wagering Requirements and Timeframes

• Wagering requirement: Unless otherwise stated in the Bonus Rules, Bonuses and any related winnings must be wagered a specified number of times (e.g., 30x the bonus amount, 30x the bonus plus deposit, or as indicated in the relevant promotion) before they may be withdrawn. Specific wagering multipliers and rules will be communicated with each promotion.
• Contribution weighting: Not all Games contribute equally to wagering requirements. Typically:
  • Most video slots: up to 100% contribution;
  • Table games, live dealer games, and some speciality games: reduced or 0% contribution;
  • Certain high-variance or excluded titles: 0% contribution.
  The Operator will publish a game contribution table or list of excluded games where applicable.
• Time limits: Bonuses and their wagering requirements must usually be completed within a defined period (e.g., 7, 14, or 30 days from activation) as specified in the Bonus Rules. Unused Bonuses and associated winnings may be forfeited after the expiry period.
• Maximum bet while wagering: A maximum Bet per spin/hand while using an active Bonus may apply (e.g., a fixed CAD amount or percentage of the Bonus), as stated in the Bonus Rules. Exceeding the maximum Bet may result in forfeiture of the Bonus and any associated winnings.

Prohibited Bonus Practices

• Abuse of promotions: The following activities are strictly prohibited and may be treated as bonus abuse:
  • Using multiple accounts to claim the same promotion;
  • Depositing and withdrawing rapidly to obtain repeated bonuses ("bonus farming");
  • Low-risk betting strategies (e.g., covering both red/black or similar) solely to meet wagering with minimal risk;
  • Deliberately delaying or "banking" bonus features for later play with real money;
  • Colluding with other Players to exploit promotional structures.
• Consequences of abuse: If the Operator reasonably determines that you have engaged in bonus abuse, it may:
  • Withhold or cancel Bonuses;
  • Void associated winnings;
  • Deduct bonus-derived winnings from your Account;
  • Close or suspend your Account, subject to Applicable Law.

Combining Promotions

• One active Bonus policy: Unless expressly stated otherwise, only one Bonus may be active in your Account at any given time. You may not combine multiple promotions in a manner that violates the Bonus Rules.
• Order of wagering: The Operator will apply wagers to your balances in a defined sequence (e.g., first from Real Money Balance, then from Bonus Balance), as described in the relevant Bonus Rules. This sequence will determine how wagering requirements are fulfilled.
• Cancellation of Bonus: You may request cancellation of an active Bonus at any time via customer support. Upon cancellation, any remaining Bonus Balance and related winnings that have not met wagering requirements may be forfeited, while your Real Money Balance will normally remain available, subject to these Terms.

Payments & Withdrawals

Deposit Methods and Conditions

• Accepted methods: For Canadian Players, the Operator may offer various deposit options, including (subject to availability):
  • Credit and debit cards (e.g., Visa, Mastercard);
  • Interac and similar bank transfer services;
  • E-wallets (e.g., Skrill, Neteller, ecoPayz) where permitted;
  • Prepaid vouchers or online payment solutions;
  • Other regionally available methods compliant with Applicable Law.
• Crypto-assets: If crypto deposits are offered, they will be clearly identified and subject to additional terms. Exchange rate fluctuations and conversion fees may apply. Crypto availability may vary by province/territory and regulatory requirements.
• Deposit limits: The Operator may impose minimum and maximum deposit limits per transaction, per day, per week, or per month. You may also set your own responsible gambling deposit limits within your Account where such tools are available.
• Fees: The Operator aims to process deposits without charging additional fees; however, your payment service provider or bank may impose fees or exchange charges, for which the Operator is not responsible.

Withdrawals and Processing

• Withdrawal methods: Withdrawals will, where possible, be processed via the same payment method used for deposit ("closed-loop" principle). If this is not possible, an alternative method acceptable to both you and the Operator will be used, subject to regulatory and anti-money laundering requirements.
• Verification prior to payout: Before processing any withdrawal, the Operator may require completion of KYC procedures and verification of ownership of the payment method used. Failure to provide requested documents may result in delays or refusal of withdrawals.
• Processing times: The Operator endeavours to review and approve withdrawal requests within a commercially reasonable time frame (for example, within 24 - 72 hours), subject to volume, security checks, and Applicable Law. Additional time may be required by your bank or payment provider.
• Withdrawal limits: The Operator may apply minimum and maximum withdrawal limits per transaction, per day, per week, or per month. Where large or irregular withdrawals occur, additional source-of-funds checks may be required.
• Pending period and cancellations: In some cases, withdrawals may remain pending for a limited period, during which you may be able to cancel the request and return funds to your Account balance. Once processed, withdrawal requests generally cannot be reversed.

Refunds, Chargebacks, and Adjustments

• Refund policy: Deposits are generally non-refundable once used for wagering. In exceptional circumstances (e.g., verified technical error, duplicate deposit), the Operator may, at its reasonable discretion and subject to regulatory obligations, process a refund to the original payment method.
• Chargebacks: If you initiate a chargeback or payment reversal, the Operator may:
  • Immediately suspend or close your Account;
  • Deduct the disputed amount and any associated fees or costs from your Account balance;
  • Terminate access to current or future promotions;
  • Report the matter to relevant authorities and/or payment providers.
• Incorrect credits: If funds are credited to your Account in error, you must notify the Operator immediately. The Operator may reverse such credits and adjust your Account accordingly. If you have withdrawn funds incorrectly credited, you will be required to repay them on demand.

Refunding Bets and Bonuses

• Game malfunctions: In the event of a Game malfunction or technical failure that invalidates a Bet, the Bet will be voided, and the stake will be returned to your Account. Any winnings obtained from such invalidated Game rounds will be void.
• Void Bets: Where a Bet is voided due to error, regulation, or suspected breach of these Terms, the standard remedy is a refund of the stake to your Real Money Balance, unless another equitable remedy is required by Applicable Law.
• Bonuses on closed accounts: If your Account is closed (other than for regulatory, fraudulent, or serious breach reasons), the Operator will normally pay out any uncontroversial Real Money Balance due and may cancel any unredeemed Bonuses and related winnings, subject to Applicable Law and any applicable regulatory requirements.

Limitation of Liability

Operator's Obligations and Fairness

• Licensing and regulation: For Non-Ontario Canadian Players, the Services are offered under Kahnawake Gaming Commission licence number 00892 held by Fresh Horizons Ltd. For Ontario Players, services are provided under Alcohol and Gaming Commission of Ontario licence number OPIG1238914, with Apollo Entertainment Ltd operating under an agreement with iGaming Ontario. The Operator is committed to complying with all applicable licensing conditions and regulatory standards.
• Game integrity: The Operator uses certified RNG technology and independent testing (including eCOGRA audits for Apollo Entertainment Ltd) to ensure fairness and accurate determination of game results and payout percentages.
• Reasonable care: The Operator will provide the Services with reasonable skill and care and will use commercially reasonable efforts to maintain an uninterrupted, secure, and error-free gaming environment, subject to the inherent limitations of the internet and third-party systems.

Exclusions of Liability

• Technical failures: To the maximum extent permitted by Applicable Law, the Operator is not liable for:
  • Interruptions, delays, or failures caused by your internet connection, hardware, software, or device;
  • Malfunctions of third-party systems, payment providers, or telecommunications networks;
  • Game or system errors that are promptly corrected and for which stakes are refunded or Bets are voided in accordance with these Terms.
• Indirect or consequential loss: The Operator is not responsible for any indirect, consequential, incidental, or special damages, including loss of profits, loss of data, or loss of opportunity, arising from your use of the Services, even if the Operator has been advised of the possibility of such damages.
• Player responsibility: You are solely responsible for:
  • The legality of your use of the Services in your jurisdiction;
  • The security of your devices and internet connection;
  • Any losses resulting from your own actions, including irresponsible gambling or failure to adhere to responsible gambling tools or limits.

Maximum Liability and Statutory Rights

• Cap on liability: Subject to Applicable Law and any non-excludable statutory rights, the Operator's total aggregate liability to you for any loss or damage arising out of or in connection with these Terms or your use of the Services (whether in contract, tort, negligence, or otherwise) shall not exceed:
  • The greater of (i) the amount of the Bet or stake that gave rise to the alleged liability; or (ii) the total amount of Real Money deposits you have made to your Account in the six (6) months preceding the event giving rise to the claim, up to an overall monetary cap permitted by Applicable Law.
• Non-excludable rights: Nothing in these Terms shall exclude or limit any liability that cannot be excluded or limited under Applicable Law, including, where relevant, liability for fraud or fraudulent misrepresentation.

Intellectual Property Rights

Ownership of Content and Software

• Proprietary rights: All intellectual property rights in and to the Website and Services, including but not limited to software, code, databases, design, graphics, logos, trademarks, text, audio-visual content, and underlying technology, are owned by the Operator, its licensors, or other third-party providers and are protected by copyright, trademark, and other intellectual property laws.
• Limited licence: Subject to your compliance with these Terms, you are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and Services for your personal, non-commercial entertainment purposes only.

Restrictions on Use

• No copying or distribution: You may not copy, reproduce, distribute, transmit, publicly display, publicly perform, adapt, translate, modify, or create derivative works from any part of the Website or Services without the prior written consent of the Operator or relevant rights holder.
• No reverse engineering: You must not reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any software used in connection with the Services, except to the extent permitted by Applicable Law and then only after providing prior written notice to the Operator.
• Trademarks: All trademarks, service marks, and trade names used on the Website (including, where applicable, those of third-party game providers and certification bodies such as eCOGRA) are the property of their respective owners. You acquire no rights in such marks by using the Services.

Privacy & Data Protection

• Privacy policy: All personal data collected and processed by Quatro Casino via quatrobet-ca.com is handled in accordance with the Operator's Privacy Policy, which forms an integral part of these Terms. The Privacy Policy describes, among other things:
  • The categories of personal data collected;
  • The purposes and legal bases for processing;
  • Data retention periods;
  • Your rights under applicable privacy and data protection laws (including, where applicable, Canadian federal and provincial privacy legislation);
  • Information on data sharing with regulators such as the Kahnawake Gaming Commission, Alcohol and Gaming Commission of Ontario, iGaming Ontario, and other competent authorities.
• Consent and compliance: By using the Services, you acknowledge that your personal data will be processed in accordance with the Privacy Policy and Applicable Law, including for KYC, fraud prevention, responsible gambling, and regulatory reporting.
• Contact for privacy matters: For questions or requests relating to your personal data, you may contact the Operator using the contact details provided in the "Contact Information" section below.

Changes to Terms

• Right to amend: The Operator may amend, update, or replace these Terms from time to time to reflect changes in legal or regulatory requirements, industry standards, technical developments, or the Operator's business practices.
• Notification methods: Material changes to these Terms will be communicated to you by one or more of the following methods:
  • Prominent notice on the Website (e.g., banner or pop-up);
  • Notification within your Account interface;
  • Email to the address associated with your Account.
• Effective date of changes: Unless a later date is specified, changes shall take effect on the date indicated in the updated Terms (which will not be earlier than the date of notification, save where urgent changes are required by law or regulatory direction).
• Acceptance and right to discontinue use: Your continued use of the Services after the effective date of any revised Terms constitutes your acceptance of the updated Terms. If you do not agree with any change, you must cease using the Services and may request closure of your Account and withdrawal of any eligible Real Money Balance, subject to these Terms and Applicable Law.

Termination & Suspension

Operator's Right to Suspend or Terminate

• Grounds for action: The Operator may suspend, restrict, or close your Account at its reasonable discretion, including (but not limited to) where:
  • You breach these Terms or any Game or Bonus Rules;
  • You provide false, misleading, or incomplete information;
  • There are reasonable grounds to suspect fraud, collusion, money laundering, or other unlawful activity;
  • You initiate chargebacks or otherwise dispute legitimate transactions without reasonable basis;
  • Required by the Kahnawake Gaming Commission, Alcohol and Gaming Commission of Ontario, iGaming Ontario, or other competent authority.
• Interim measures: During investigation of any suspected breach or irregular activity, the Operator may temporarily suspend your Account, freeze funds, and/or restrict withdrawals until the matter is resolved.

Player-Initiated Closure

• Voluntary closure: You may request closure of your Account at any time by contacting customer support. The Operator will process such requests within a reasonable timeframe, subject to completion of any outstanding verification checks and Applicable Law.
• Self-exclusion: Where available under provincial or territorial responsible gambling regulations, you may request self-exclusion for a specified period or indefinitely. Self-exclusion will be implemented in accordance with the applicable responsible gambling policies and may affect your access to related brands within the operator group and/or provincial systems (e.g., iGaming Ontario network).

Consequences of Termination

• Funds on termination: Upon closure of your Account (whether by you or the Operator), the Operator will, subject to Applicable Law and any legal or regulatory holds:
  • Pay out your Real Money Balance (less any amounts owed to the Operator) to you via an agreed withdrawal method; and
  • Cancel any active Bonuses and Bonus Balances, together with associated winnings that have not met wagering or other conditions.
• Forfeiture in serious breach cases: In cases of serious breach, fraud, or unlawful conduct, the Operator may, to the extent permitted by Applicable Law and regulatory direction:
  • Void Bets and promotions;
  • Withhold or confiscate winnings or Bonuses obtained through such conduct;
  • Report the conduct to relevant authorities and regulators.
• Record retention: The Operator may retain records of your Account and transactions for such period as required by law, regulation, and its regulatory licences (including those of the Kahnawake Gaming Commission and Alcohol and Gaming Commission of Ontario), even after Account closure.

Governing Law & Jurisdiction

Applicable Law

• Ontario Players: For Players registered and playing under the Ontario licence of Apollo Entertainment Ltd (AGCO licence number OPIG1238914, under agreement with iGaming Ontario), these Terms and your relationship with the Operator are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, subject to mandatory provisions of Applicable Law.
• Non-Ontario Canadian Players: For Players resident in Canada outside Ontario, accessing the Services under the Kahnawake Gaming Commission licence number 00892 held by Fresh Horizons Ltd, these Terms and your relationship with the Operator are governed by the laws applicable in Kahnawake, Canada, together with relevant federal laws of Canada, subject to mandatory provisions of the laws of your home province or territory where applicable.

Dispute Resolution

• Internal complaint process: If you have a complaint or Dispute, you must first contact customer support and allow the Operator a reasonable opportunity (normally up to 14 days, unless a different period is required by Applicable Law or regulation) to investigate and respond. You should provide all relevant details, including your username, the time and date of the incident, and supporting evidence.
• Alternative Dispute Resolution (ADR):
  • For markets where Apollo Entertainment Ltd operates under European or UK licences, eCOGRA acts as ADR for technical and payout-related disputes. While this ADR mechanism is primarily associated with UK and EU operations, the Operator may, at its discretion and subject to regulatory frameworks, make similar ADR channels available to Canadian Players.
  • For Players under the Kahnawake licence, unresolved Disputes may be escalated to the Kahnawake Gaming Commission via its dispute resolution channels.
  • For Ontario Players, certain Disputes may be escalated through processes approved by the Alcohol and Gaming Commission of Ontario and iGaming Ontario, including arbitration pathways where available.
• Court or arbitration: Subject to any mandatory dispute resolution mechanisms imposed by regulators (including requirements to use ADR or regulator-managed complaint processes), any legal proceedings arising out of or relating to these Terms or the Services shall be brought in the competent courts of:
  • Ontario, for Ontario Players; or
  • The relevant competent jurisdiction for Kahnawake and/or your home province/territory, for Non-Ontario Canadian Players;
  and you and the Operator hereby irrevocably submit to such jurisdiction, without prejudice to any rights you may have under consumer protection laws to bring proceedings in your home province or territory.

Contact Information

• Customer Support:
  • Email: [email protected] (primary contact for Player support, account issues, complaints, and responsible gambling requests);
• General and Legal Enquiries:
  • Email: [email protected] (general corporate and legal correspondence);
• Website:
  • Official site for Canadian operations: https://quatrobet-ca.com
• Regulatory and Licensing References (for informational purposes):
  • Fresh Horizons Ltd - Licence number 00892 issued by the Kahnawake Gaming Commission, Kahnawake, Canada, for Canadian market outside Ontario and certain rest-of-world operations;
  • Apollo Entertainment Ltd - Licence number OPIG1238914 issued by the Alcohol and Gaming Commission of Ontario, operating under agreement with iGaming Ontario, for Ontario Players;
  • Apollo Entertainment Ltd - Licence number 38620 issued by the UK Gambling Commission, and licence number MGA/B2C/164/2008 issued by the Malta Gaming Authority (relevant primarily to non-Canadian markets).

If you require further clarification regarding these Terms, your Account, or your rights and obligations, you should contact customer support at [email protected] before continuing to use the Services.