Responsible Gaming

Responsible gaming at Quatro Casino on quatrobet-ca.com is based on the principle that gambling is a form of entertainment, not a way to make money or solve financial problems. Our goal is to provide clear information and practical tools so that every player can make conscious, informed decisions about how, when, and how much to play. We recognize that, for a small proportion of people, gambling can become problematic. For that reason, Quatro Casino offers proactive safeguards, self-management tools, and access to independent professional support services to help you stay in control. If you feel at any time that your play is no longer enjoyable or is causing concern, our dedicated team is available to provide guidance, assist you with limits or self-exclusion, and direct you to appropriate help resources in Canada and internationally.

Risk Awareness

Gambling involves financial risk and should always be approached with moderation. Understanding the early signs of loss of control is critical to preventing gambling-related harm. Problem gambling can develop gradually and may not be immediately obvious to the person affected or their family. By monitoring your own behaviour and attitude towards gambling, you can identify risks early and take corrective action before serious consequences arise.

Common signs of potential gambling problems

• Preoccupation with gambling: Frequently thinking about the casino, planning the next session, or reliving past wins and losses, including during work, study, or family time.
• Increasing stakes and frequency: Betting more often, raising bet sizes, or chasing losses in an attempt to "win back" money that has already been lost.
• Loss of control: Difficulty sticking to previously set time or money limits, playing longer than planned, or feeling unable to stop even when wanting to.
• Financial strain: Using money you cannot afford to lose (e.g., rent, bills, loans), borrowing to gamble, selling belongings, or hiding financial records.
• Negative emotional impact: Feeling anxiety, guilt, shame, irritability or depression related to gambling, particularly after losing sessions.
• Neglect of responsibilities: Missing work or classes, reducing performance, or neglecting family and social obligations to gamble.
• Secrecy and denial: Hiding gambling activity, lying about time or money spent, or becoming defensive when others raise concerns.

Self-assessment test

If you are unsure whether your gambling is still under control, consider the following questions. Answer honestly "Yes" or "No" to each statement:

• I often spend more money or time gambling than I originally planned.
• I sometimes gamble with money intended for other purposes (bills, savings, debts).
• I have tried to cut back on gambling but found it difficult or could not stop.
• I think about gambling a lot when I am not playing, including at work or with family.
• I gamble to escape problems, stress, loneliness, or unpleasant emotions.
• I have lied to family, friends, or colleagues about how much I gamble or lose.
• I have borrowed money, used credit, or sold items to fund gambling.
• Arguments, relationship issues, or work problems have arisen due to my gambling.

Interpretation: A single "Yes" does not necessarily mean you have a gambling problem, but several "Yes" answers may indicate increased risk. In such cases, we strongly encourage you to reduce or suspend play, use the limits and self-exclusion tools described below, and contact an independent support service for a professional assessment.

Limits & Tools

Quatro Casino on quatrobet-ca.com provides a range of responsible gaming tools designed to help players in Canada manage their gambling activity. These tools are available to all registered players and can usually be set or adjusted within your personal account area. Where required by your jurisdiction (for example, in Ontario under AGCO and iGaming Ontario rules), specific limits may be mandatory or subject to additional regulatory conditions.

Deposit limits (daily, weekly, monthly)

1. Access the limits section:
   • Log in to your account at quatrobet-ca.com.
   • Go to "My Account" or "Profile" in the main menu.
   • Select the "Responsible Gaming" or "Limits" subsection.
2. Choose limit type and period:
   • Select Deposit Limits.
   • Choose the desired time frame: daily, weekly, and/or monthly.
3. Enter your maximum amounts:
   • For each period, enter a maximum deposit amount in CAD that reflects what you can comfortably afford to lose (e.g., CAD 50 per day, CAD 150 per week, CAD 400 per month).
   • Confirm the entries and save the settings. The system will not permit deposits exceeding the selected limits for the relevant period.
4. Changes and cooling-off periods:
   • Requests to lower your limits normally take effect immediately.
   • Requests to increase or remove limits may be subject to a cooling-off period (for example, 24 hours) and confirmation, in line with applicable regulations in your province or territory.

Regional compliance note: For players in Ontario, certain limit functionalities are prescribed by AGCO/iGO standards. The implementation of changes may differ slightly from that in the rest of Canada under the Kahnawake Gaming Commission licence held by Fresh Horizons Ltd (Licence No. 00892, valid through 31 December 2026).

Time and session management

• Session timers:
  • Within the "Responsible Gaming" section, you can activate a session timer.
  • Choose a maximum continuous play period (for example, 30, 60, or 120 minutes).
  • When the selected time is reached, a notification will appear, and you may be required to log out or actively confirm that you wish to continue.
• Reality checks:
  • Enable on-screen reminders that appear at regular intervals indicating how long you have been playing, how much you have staked, and your net result.
  • These messages are designed to help you make an informed decision about whether to continue or stop.

Short breaks ("Time-Out")

1. Navigate to Time-Out settings:
   • Log in and open "My Account" -> "Responsible Gaming" -> "Time-Out" (or similar wording where displayed).
2. Select the break duration:
   • Choose a pause period, typically ranging from 24 hours to 72 hours. In some jurisdictions, additional options (e.g., 7 days) may be available.
3. Confirm your Time-Out:
   • Read the on-screen information about the effect of Time-Out (temporary suspension of play, deposits, and bonuses).
   • Confirm your selection. Once activated, the Time-Out cannot be cancelled until the selected period expires.
4. During and after Time-Out:
   • You will not be able to place bets or claim bonuses while the Time-Out is active.
   • You may still be able to access your account information and request withdrawals, subject to jurisdictional rules.
   • After the Time-Out ends, normal access is restored automatically unless further restrictions, such as self-exclusion, have been applied.

Self-Exclusion

Self-exclusion is a formal measure for players who believe they are at risk of developing, or have developed, a gambling problem. It is stronger and longer than a Time-Out and is intended to block access to your gaming account for a significant period, or permanently. Quatro Casino supports self-exclusion in accordance with the requirements of the Kahnawake Gaming Commission, the Alcohol and Gaming Commission of Ontario, and other applicable regulators.

How to request self-exclusion

1. Locate the self-exclusion option:
   • Log in to your account at quatrobet-ca.com.
   • Open "My Account" and visit the "Responsible Gaming" or "Self-Exclusion" section.
   • If you cannot find the option, contact customer support at [email protected] and request assistance.
2. Choose the exclusion period:
   • Select a minimum duration (for example, 6 months, 1 year, 2 years) or a lifetime (permanent) self-exclusion, where available.
   • Regulatory standards in Ontario and under Kahnawake may prescribe minimum terms and specific options; in each case, the shortest term is at least 6 months.
3. Confirm your decision:
   • Read the information describing the legal and practical consequences of self-exclusion.
   • Confirm your request, which may require you to tick a confirmation box and re-enter your password.
   • In some jurisdictions, a short delay may apply before self-exclusion takes effect, but once active it cannot be revoked before expiry (except where a regulator explicitly permits review).
4. Support contact options:
   • You may also request self-exclusion by contacting support via e-mail at [email protected].
   • For security reasons, customer support may verify your identity before applying the exclusion.

Consequences of self-exclusion

• Account access: You will not be able to log in, deposit funds, or place bets on your excluded account for the entire self-exclusion period. Attempting to create new accounts may result in their closure when detected.
• Bonuses and promotions: You will not receive or be eligible for bonuses, promotions, or marketing communications related to gambling during self-exclusion, subject to technical and regulatory constraints.
• Withdrawals and existing balance:
  • Funds legitimately held in your account at the time self-exclusion takes effect remain your property.
  • You may request withdrawal of any withdrawable balance, in accordance with standard verification and anti-money-laundering procedures.
  • If technical access to the account interface is restricted, contact support to arrange withdrawal.
• Duration and renewal:
  • For fixed-term self-exclusions (e.g., 6 months), access to your account remains blocked until the full term has elapsed.
  • In some jurisdictions, reactivation after expiry may require an explicit request and a cooling-off period.
  • Lifetime self-exclusion is intended to be permanent; where local law allows, requests for review may be subject to strict conditions and timeframes.

Important disclaimer: While Quatro Casino applies reasonable technological and procedural measures to enforce self-exclusion, no system can guarantee that a self-excluded individual will not access other gambling services, including those operated by other providers. Players are advised to combine operator-level self-exclusion with independent multi-operator schemes and blocking tools as described below.

Support Resources

Independent support resources play a crucial role in the prevention and treatment of gambling-related harm. The following services are not operated by Quatro Casino or quatrobet-ca.com, but are recognised in the industry as reputable sources of confidential advice, counselling, and information. Availability and conditions of use may vary by province or territory within Canada.

Local support for players in Canada

• Canada-wide / multi-provincial helplines:
  • Canada National Problem Gambling Helpline (via 1-800-BETSOFF / regional routing):
    • Phone: 1-866-531-2600 (often routed through ConnexOntario or equivalent provincial services).
    • Hours: 24/7 in most participating provinces.
    • Languages: English; French availability or interpretation services may vary by region.
• Ontario (AGCO / iGO market):
  • ConnexOntario (mental health, addiction, and problem gambling information service):
    • Phone: 1-866-531-2600
    • Text: 247247 (where available)
    • Website: www.connexontario.ca
    • Hours: 24/7
    • Languages: English; access to services in French and other languages via referral.
• Québec:
  • Gambling: Help and Referral (Jeu : aide et référence):
    • Phone: 1-800-461-0140
    • Hours: 24/7
    • Languages: French and English.
• British Columbia:
  • BC Gambling Support Line:
    • Phone: 1-888-795-6111
    • Hours: 24/7
    • Languages: English; interpretation available in multiple languages.
• Alberta:
  • Alberta Health Services - Addiction Helpline:
    • Phone: 1-866-332-2322
    • Hours: 24/7
    • Languages: English; interpreter services may be available.

These services provide confidential, non-judgmental support, can help assess your situation, and may refer you to local counselling, treatment programs, or community services. Availability may change over time; for the most current information, please consult the relevant provincial or national website.

International support organizations

Self-exclusion schemes by country

• United Kingdom - GamStop:
  • Website: www.gamstop.co.uk
  • Allows UK residents to self-exclude from all participating UK-licensed remote gambling operators for a chosen period.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego):
  • Administered by Spanish authorities; Spanish residents can register to be excluded from licensed gambling operators in Spain.
• Other jurisdictions: Many countries and provinces operate local self-exclusion registers for land-based and/or online gambling. Players are encouraged to check with their local regulator or responsible gambling information service for details relevant to their place of residence.

Blocking software and apps

• Gamban:
  • Website: www.gamban.com
  • Software that blocks access to most gambling websites and apps across registered devices.
• BetBlocker:
  • Website: www.betblocker.org
  • Free blocking tool allowing users to restrict access to gambling content for selected periods.
• Device-level controls:
  • Many operating systems and internet providers offer parental or content controls that can be configured to limit access to gambling sites.

Support for families and friends

• Family support lines and forums:
  • Many of the helplines listed above accept calls from concerned family members and can provide specific advice for relatives.
  • GamCare and Gambling Therapy host online forums and groups dedicated to partners, parents, and other affected persons.
• Confidentiality and professional help:
  • All reputable services maintain strict confidentiality, within applicable legal limits.
  • In many cases, free or low-cost counselling is available through public health systems or non-profit organisations in Canada.

Quatro Casino encourages players and family members to seek independent advice early. Neither Apollo Entertainment Ltd nor Fresh Horizons Ltd receives any financial benefit from these services; recommendations are provided solely for harm-minimisation purposes.

Help for Family

Gambling-related harm often affects not only the individual gambler but also their family, friends, and colleagues. If you are concerned about someone's gambling, you may feel conflicted between wanting to help and fearing confrontation. It is important to prioritise your own emotional and financial safety while encouraging the person to seek support.

How to talk to someone about their gambling

• Choose an appropriate time and place: Speak when the person is sober, not actively gambling, and relatively calm. Avoid discussing the issue during or immediately after a crisis involving gambling losses.
• Use non-judgmental language: Focus on how their behaviour affects you and the family ("I feel worried when...") rather than labelling them or making accusations ("You are irresponsible...").
• Be specific about your concerns: Mention concrete examples, such as unpaid bills, secrecy, or cancelled plans, without exaggeration.
• Encourage professional help: Suggest contacting a helpline or counsellor together and offer to help them make the call or complete an online form.
• Set clear boundaries: Decide what you are and are not prepared to do (for example, not paying off further gambling debts) and communicate these boundaries calmly but firmly.

Family support resources

• Helplines for relatives:
  • Most Canadian provincial services (such as ConnexOntario, Gambling: Help and Referral in Québec, and others listed above) provide guidance to family members and can refer you to local family support programs or group therapy.
• Online support groups and forums:
  • GamCare online forum: includes dedicated sections for friends and family of people affected by problem gambling.
  • Gambling Therapy forums and group chats: provide moderated spaces where family members can share experiences and coping strategies.

Recommended next steps

• Seek professional counselling:
  • Contact a registered psychotherapist, psychologist, or counsellor with experience in addiction or behavioural disorders.
  • Ask your provincial health service or family doctor for a referral to a gambling-specific program, where available.
• Use hotlines and online services:
  • Call the relevant Canadian support line for emotional support and information about legal and financial protections.
  • Use online chat services (such as Gambling Therapy) if you prefer written communication or need support outside normal hours.
• Protect your finances and well-being:
  • Consider separating finances, monitoring joint accounts, and obtaining independent financial advice where appropriate.
  • Take care of your own mental health, and seek support if you experience anxiety, depression, or burnout related to the other person's gambling.

While Quatro Casino cannot provide therapeutic services or legal advice, we support the efforts of family members to address gambling-related harm and encourage use of qualified external professionals.

Operator's Commitment

Quatro Casino, operated on quatrobet-ca.com by Apollo Entertainment Ltd for Ontario and certain international markets and by Fresh Horizons Ltd for the Canadian market outside Ontario, is committed to maintaining a safe and fair gaming environment in accordance with licences issued by the Kahnawake Gaming Commission (Licence No. 00892), the Alcohol and Gaming Commission of Ontario (Licence No. OPIG1238914, under an operating agreement with iGaming Ontario), the UK Gambling Commission, and the Malta Gaming Authority. Our responsible gaming framework is aligned with regulatory standards and industry best practices through 2026.

Internal risk monitoring and interventions

• Behavioural analysis:
  • We use internal systems to monitor gameplay patterns that may indicate elevated risk, such as unusually long sessions, rapid increases in deposits or stakes, frequent declined payments, or repeated attempts to reverse withdrawals.
  • Analysis is conducted in accordance with applicable privacy and data-protection laws and is used solely to support responsible gaming and compliance obligations.
• Automated reminders and warnings:
  • When certain thresholds are met, players may receive on-screen messages reminding them of available tools (limits, Time-Out, self-exclusion) and suggesting a break.
  • In higher-risk scenarios, functionality such as deposit or wagering capacity may be restricted until additional checks are completed.
• Age and identity verification:
  • We perform age and identity checks to prevent access by minors and to support the integrity of self-exclusion and other protections.

When we may contact you proactively

• Risk-based outreach:
  • If our systems or staff identify patterns that may suggest problematic gambling behaviour, we may contact you by e-mail or other registered communication channels to:
    • Provide information about responsible gaming tools;
    • Encourage you to set or adjust limits, or consider a break;
    • In severe cases, propose or impose restrictions on your account in line with regulatory guidance.
• Mandatory interventions:
  • Under certain regulatory frameworks (including AGCO/iGO standards in Ontario), we may be required to:
    • Carry out enhanced affordability or source-of-funds checks;
    • Apply temporary or long-term restrictions on deposits, wagers, or account access;
    • Report certain behaviours to relevant authorities, where legally mandated.
• Respect for your rights and privacy:
  • All interventions are carried out with respect for your dignity, confidentiality, and legal rights as a player.
  • Data is processed in line with applicable privacy legislation and our privacy policy, and is not used for marketing when the purpose is risk management or responsible gaming.

Our staff receive training on responsible gaming, early detection of risk indicators, and appropriate communication with players. We also cooperate with independent organisations such as eCOGRA in relation to fairness, dispute resolution, and responsible gambling standards where applicable to our licensed operations.

Updates

Responsible gaming standards, regulatory requirements, and best practices evolve over time. Quatro Casino therefore reviews this Responsible Gaming page on a regular basis and may update it to reflect:

• Changes in Canadian federal or provincial/territorial legislation, including AGCO/iGO and Kahnawake Gaming Commission rules;
• New or modified tools and features introduced on quatrobet-ca.com to support safer gambling;
• Updates to contact details or services provided by third-party support organisations.

How we notify you of changes:

• On-site notifications: Material updates may be highlighted through banners or notices on the website or within your account area.
• E-mail communication: For significant changes affecting your rights or the operation of responsible gaming tools, we may send notice to the e-mail address registered in your account, subject to your communication preferences and legal requirements.
• Document versioning: The "last updated" date below indicates the most recent substantive revision of this page.

Last updated: 6 November 2025 (with provisions intended to remain valid through 2026 unless superseded by a later version).

Contact & Feedback

If you have questions about responsible gaming, wish to adjust your limits, request self-exclusion, or provide feedback on our policies, you can contact Quatro Casino using the details below. While we strive to provide timely and helpful assistance, our support is not a substitute for professional medical, psychological, or legal advice.

Responsible gaming contacts

• E-mail (primary support): [email protected]
• E-mail (general information): [email protected]
• Website: https://quatrobet-ca.com
• Phone: A dedicated responsible gaming phone line is not specified at this time; please use e-mail or the web contact options, and we will provide alternative channels where available for your jurisdiction.

Feedback and self-control request form

You may use the contact mechanisms on quatrobet-ca.com (for example, the "Contact Us" or support form, where available) to submit:

• Requests for assistance with limits or self-exclusion: Indicate your username, jurisdiction (e.g., Ontario or rest of Canada), and the type of measure you wish to apply (deposit limit, Time-Out, self-exclusion), so that we can process your request as efficiently as possible.
• Responsible gaming feedback: Provide comments or suggestions on how Quatro Casino can improve its responsible gaming tools, communication, or support.
• Self-control and support requests: If you are worried about your gambling but are unsure which tools to use, you may describe your situation in general terms. Our team can then outline available options and refer you to independent support services.

All responsible gaming inquiries are handled in confidence and in line with our regulatory and privacy obligations. Where appropriate, and subject to licence conditions with the Kahnawake Gaming Commission, AGCO/iGO, and other authorities, we may document interventions or recommendations on your account to ensure consistent and effective protection over time.